Wednesday, November 5
	11:30 am	Conference Golf Tournament Location: Indian Wells Golf Resort
	2:00 pm - 5:00 pm	Conference Registration Location: Hotel Lobby
	1:00 pm – 5:00 pm Pre-Conference Session	Playing It Safe [ packet ] Parks and Recreation - In the Zone Presented by: Butch DeFillippo, Nancy White, Steven Albrecht Location: Desert Vista Ballroom MCLE: 3.5 Content: • Practical solutions to risk management in parks and recreation • ADA program administration • Updating your facility use agreement • Working with contract instructors • Preventing sexual abuse • Profiling predators • Managing excursions for children and adults • Handling participant waivers • Providing special event coverage
	5:30 pm	Reception - Hyatt Grand Champions Location: Main Pool
	6:00 pm	Welcome Dinner - Hyatt Grand Champions Location: Main Pool
	Thursday, November 6
	6:30 am	Sunrise Walk/Run Location: Hotel Lobby
	7:00 am – 8:30 am	Breakfast Buffet and Registration Location: Conference Center Foyer
	8:30 am – 10:00 am Keynote	Batting a Thousand Being at the Top of Your Game: Exceptional Customer Service Presented by: Lisa Ford Location: Indian Wells Ballroom - N,O,P MCLE: 1.5 Content: • Creating a culture that delivers a memorable service experience • Defining quality service in the public sector • Creating a memorable experience for constituents and employees • Asking yourself the tough questions • Learn how to "add people to the product" • Remind yourself of the basics that work - listening skills and dealing with a difficult customer • Leading all team members to be inspired to reach new levels • Maintaining an attitude that keeps you on top
	10:00 am – 10:30 am	Break/Networking Location: Conference Center Foyer
	10:30 am – 12:00 pm	CONCURRENT SESSIONS
	Session 1	The Starting Block [ packet ] Contracts: Understanding the Hurdles in Risk Transfer Presented by: Scott Grossberg, Ed Richards Location: Ironwood MCLE: 1.5 Content: • Overcoming objections to insurance requirements • Dealing with other public entities/agencies • Insurance, third party beneficiaries, additional insured endorsements • Indemnification/contribution contract language • Contract Attorneys’ fees provisions/enforceability/collection
	Session 2	Put Me In, Coach [ packet ] Generational Diversity in the Workplace: Making Differences Work Presented by: Melanie Poturica Location: Kachina MCLE: 1.5 Content: • Do you know the four generations in today's workforce • What are their characteristics • Differences can lead to frustrations, even lawsuits • What steps can public sector leaders and managers take to enhance and celebrate the differences and positive characteristics of each generation to: ◊ Make a more productive workplace ◊ Enhance positive morale in the workplace ◊ Avoid lawsuits ◊ Avoid significant turnover ◊ Engage in succession planning
	Session 3	Home Team Advantage [ packet ] Employment Law Updates and Trends: Notable Changes in Case Law and Statutes Presented by: Kelly Trainer Location: Joshua Tree MCLE: 1.5 Content: • The California Supreme Court ruling on individual liability for retaliation • Latest Federal and State updates on family medical leave • Due process and other rights of public employees • Cases to watch
	12:00 pm – 1:30 pm	Luncheon and Sponsor Recognition Location: Desert Vista Ballroom
	1:30 pm - 3:00 pm	CONCURRENT SESSIONS
	Session 1	Clearing the Hurdles [ packet ] Litigation Updates and Trends: One More Time; Learning from Recent Claims Presented by: Scott Grossberg, Ed Richards Location: Ironwood MCLE: 1.5 Content: • The impact of employee issues on pending litigation • Potential liability of member involvement in private land disputes • Potential liability for City-sponsored events • Member responsibility for punitive damages • Effects of budget restraints on member’s liability • Liabilities arising out of public works • Discovery of electronic communications and data • Unwarranted traffic control devices • Joint and several liability update
	Session 2	Spring Training [ packet ] Supervising Seasonal, Part Time, and Volunteer Employees: Getting Everyone on the Same Team Presented by: Steven Albrecht Location: Kachina MCLE: 1.5 Content: • Identifying child abuse and neglect • Identifying characteristics of an abuser • Using background checks, Megan’s law, and Live Scan to avoid hiring predators • Reporting responsibilities and procedures
	Session 3	Huddle Up [ packet ] Workers' Compensation Best Practice: Getting Off the Injured Reserve List Presented by: Diana Rich, Elizabeth Gonia, Sharon Douglas Location: Joshua Tree MCLE: 1.5 Content: • The value of return to work programs • Core elements of successful return to work programs • Establishing modified and alternate duties for temporary and permanent accommodations • Identifying barriers to return to work • Managing an early return to work program • Indentifying permanent return to work and the interactive accommodation process
	3:00 pm – 3:30 pm	Break/Networking Location: Conference Center Foyer
	3:30 pm – 5:00 pm	CONCURRENT SESSIONS
	Session 1	Marathon Man [ packet ] The Life of a General Liability Claim: Managing the Process from First Dollar Presented by: Lee Losee, Debbie Been, Roberta MacLean, Shana Star Location: Ironwood MCLE: 1.5 Content: • Handling liability claims from first report to conclusion • Understanding the roles of the California JPIA Claims Committee, the members, the California JPIA staff, third party administrator Carl Warren & Company, and the excess liability insurance carriers • Meeting the Carl Warren claims handling staff • IReporting, small claims handling, claims investigations, litigation management, and settlement • Meeting Risk Management Services, a public relations firm, and exploring their role in assisting members in managing the media in high profile claims
	Session 2	Hop, Skip, and a Jump [ packet ] Trail Exposures: Keeping on the Path and Enjoying the View Presented by: Michael Wroniak, Antoinette Hewitt Location: Kachina MCLE: 1.5 Content: • Following best practices for the design and development of trails • Determining and maintaining appropriate signage • Inspecting and maintaining trails, access, and signage • When is a trail considered to be in a natural condition • How does a municipality prevent trails from being developed prescriptively • When is a street a trail ◊ Can a trail fall under the Streets and Highways Code ◊ What immunities apply to trails ◊ How do immunities for trails, natural conditions of public property and hazardous activities intersect ◊ When does a trail fall outside of the immunity and when is a trail not a trail
	Session 3	Step Up to the Plate [ packet ] Problem Employees and the Disciplinary Process: Managing Problem Performance Presented by: Timothy Davis Location: Joshua Tree MCLE: 1.5 Content: • Avoiding retaliation claims by using discipline strategies • Following due process when disciplining employees • Identifying appropriate ways to discipline at-will employees • Correcting sick leave abuse without violating disability laws • Exploring absent without leave scenarios
	5:30 pm	Casino Night and Wine Tasting Reception Location: Conference Center Foyer/Vista Verde Terrace
	Friday, November 7
	6:30 am	Sunrise Walk/Run Location: Hotel Lobby
	7:30 am – 9:00 am	Breakfast Buffet Location: Conference Center Foyer
	7:30 am – 9:00 am	Sports Center Breakfast Buffet/Discussion Groups Location: Agave, Bighorn, El Dorado, Date Palm • How the California JPIA works • General Liability • Workers’ Compensation • Human Resources
	9:00 am - 9:15 am	Take a Break Wellness Break Location: Conference Center Foyer
	9:15 am - 10:15 am	Hall of Fame [ packet ] Creating Balance in Your Life Presented by: Jeff Bills Location: Indian Wells Ballroom - I,J,K
	10:15 am – 12:00 pm Closing Session	The Playoffs Test Your Knowledge of Risk Management Practices Location: Indian Wells Ballroom - I,J,K
	12:00 pm	Conference concludes