Continuity of Operations Program

The continuity of operations program assists members when planned or unplanned events occur that would otherwise shut down operations. The program uses three strategic partners working together with members to maintain and restore operations. Agility provides power, space, communications, and technology. NorthStar delivers damage response, security, damage extraction, restoration, and remediation of contaminates.

VeriClaim coordinates all activities and determines applicable coverage through the Authority’s property program.

Program services are triggered at the time of the event and when a member contacts either Agility or NorthStar. Agility will immediately begin mobilizing to restore or maintain member operations. NorthStar will respond with staff and resources to mitigate any damage and begin repairs. Members also have access to pre-event assessments through Agility and NorthStar.

Agility Recovery

NorthStar Recovery

  • Power (generator[s] and fuel) for facilities and offices
  • Mobile office facilities
  • Commercial office or inline retail space with desks and chairs
  • Temporary satellite communications
  • Phone and internet communication, including hardware
  • Computer systems
  • Emergency response
  • Smoke damage restoration/wildfire response
  • Pipe break/flooding: water extraction and drying
  • Earthquake damage response and repair
  • Storm damage restoration
  • Sewer backup cleanup
  • Secure and restore facilities, contents and critical equipment
  • Board-up, flood barriers (preventative asset protection)
  • Crime scene, vandalism, terrorism, mass casualty
  • Mold remediation
  • General construction
  • HVAC inoperability
  • Document recovery
  • Hazardous material abatement

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Reporting an Incident

All incidents and events should be reported as soon as they occur. Members will need to call Agility, NorthStar, and/or VeriClaim:

(877) 364-9393

(800) 283-2933

(805) 405-8666

Once members have called the service provider(s) needed, please email Jim Thyden.